Privacy Policy

Last updated: 23-Apr-2026

Prime Medical Solutions ("we", "us","our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.theprimemedical.com (the “Website”) or contact us.

By using our Website or submitting information to us, you agree to the practices described in this Privacy Policy.

1) Who we are

Prime Medical Solutions provides international patient facilitation and care coordination services, helping patients explore treatment options in India and supporting end-to-end coordination (e.g., documentation support, appointment scheduling support, travel and admission coordination, and follow-up assistance).

Important: We are not a hospital and do not provide medical diagnosis or treatment. Final medical decisions and clinical care are provided by licensed healthcare providers.

2) Information we collect

We may collect the following categories of information:

A) Information you provide directly

When you fill out forms, message us on WhatsApp, email us, or call us, we may collect:

Name
Email address
Phone number (including country code)
Treatment interest/specialty selection
Country/city (if provided)
Messages or notes you submit
Documents you upload (e.g., medical reports or images), if you choose to share them

B) Information collected automatically

When you use the Website, we may collect:

IP address and device identifiers
Browser type, operating system, language settings
Pages visited, time spent, clicks, and referral source
Approximate location (derived from IP, not precise GPS)

This information is collected using cookies and similar technologies. Please see our Cookie Policy for details.

3) How we use your information

We use your information to:

Respond to your inquiries and requests
Coordinate with you regarding appointment scheduling, estimates, documentation, travel planning, and follow-ups
Share your case details with relevant partner hospitals/doctors only when needed for providing estimates, scheduling, or care coordination
Provide customer support and communicate updates
Improve our Website, services, and user experience
Monitor and prevent fraud, abuse, or security incidents
Comply with applicable legal obligations

4) Legal basis for processing

Depending on your jurisdiction, we process personal data based on one or more of the following:

Your consent (e.g., when you submit a form or upload documents)
Performance of a service requested by you (care coordination support)
Legitimate interests (e.g., improving services, ensuring security)
Compliance with legal obligations

5) Sharing of information

We do not sell your personal information.We may share information in the following situations:

A) With hospitals, doctors, and healthcare providers

To coordinate your request (e.g., obtain a medical opinion, estimate, or appointment availability), we may share relevant details and uploaded documents with:

Partner hospitals
Doctors/specialists
Diagnostic centers or service providers involved in your requested coordination

We share only what is reasonably necessary for the purpose.

B) With service providers

We may use trusted third-party vendors for:

Website hosting and maintenance
Analytics tools (e.g., traffic measurement)
Communication tools (email/WhatsApp workflow)
Form storage or CRM tools (if used)

These providers are permitted to process your information only to perform services for us.

C) Legal and safety reasons

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, and users.

6) Handling of medical information and documents

If you upload or share medical reports, prescriptions, scans, or other health-related information, you acknowledge that:

You are voluntarily sharing this information for care coordination purposes
We use it to help you connect with appropriate hospitals/specialists and obtain information like estimates or appointment availability

We take reasonable steps to protect such information (see Security section), but no method of transmission or storage is 100% secure.

7) International transfers

Your information may be processed in India and may be shared with healthcare providers in India as part of coordination. If you are accessing our Website from another country, you understand your information may be transferred and processed in a country with different data protection laws.

8) Data retention

We retain personal information only as long as necessary for:

The purposes described in this policy
Providing requested coordination and support
Legal, accounting, or reporting requirements

Typical retention periods may vary depending on the nature of your request and applicable legal obligations. You may request deletion as described below.

9) Your rights and choices

Depending on your location, you may have rights to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Withdraw consent (where processing is based on consent)
Object to or restrict certain processing

To make a request, contact us using the details in the “Contact us” section. We may need to verify your identity before fulfilling a request.

10) Cookies and analytics

We use cookies and analytics tools to understand Website usage and improve performance. You can manage cookies through your browser settings and our cookie consent tool (if enabled). For more details, see our Cookie Policy.

11) Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
However, no online system can be guaranteed 100% secure.

12) Children’s privacy

Our Website and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

13) Third-party links

Our Website may contain links to third-party websites (e.g., partner hospitals). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

14) Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.